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Services |
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24 Hours Help Line |
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This is the most important section where people make phone
calls in an emergency. The section is responsible for
getting full information of the incident/emergency and
passing on directions to the concerned staff through
wireless communication section. An average of 6000 to 8000
calls is received in the centre. 80% to 90% calls pertain to
general information.
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Emergency Help |
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The centre caters for all types of emergencies including
medical, fire, major power and gas breakdown, etc. police
officers personally attend to cases of robbery, accidents,
hooliganism, while for the rest they coordinate with the
departments concerned. On receipt of information police
mobiles reach the spot with in 05 minutes. There are 10
emergency help line numbers are working round the clock. |
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Theft Reporting Counter |
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If there is any problem in registration of first information
report (fir) regarding any incident in the respective police
station, complaint can be lodged in the rescue centre at any
time. A copy of the fir is provided to the complainant
within 24 hours. |
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Vehicle Verification Section
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This unit is responsible for verifying record of suspected
and stolen vehicles and to issue a certificate of clearance
to the applicants. |
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Child Lost Found Centre |
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The centre coordinates for missing people and children lost
or found in collaboration with other social workers/
departments (such as edhi etc.) |
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Medical Unit |
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In case of medical emergency, the centre coordinates and
helps in arranging ambulance service, providing emergency
life saving drugs, shifting the patients to hospitals. In
this unit there are 3 doctors, 6 Para medical staff and 2
ambulances with first aid equipment. The doctors provide
first aid guidance on telephone in case of emergency. They
also accompany the ambulance when required. |
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Blood Donor’s Directory |
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The centre has a comprehensive directory of blood donors of
Islamabad. Whenever some member of the blood donors club
requires blood he/she is immediately put to the nearest
donor member of the same blood group. |
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Security Alarm System |
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In order to introduce the culture of modern security gadgets
in houses and business places, this centre is also giving a
back up facility to the security companies through linking
up their system with rescue 15. |
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Legal Advice |
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The in charges of the centre are law graduates. They help
the public by extending free legal advice on police related
legal issues. |
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Security Information Service |
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The centre provides information / guidance on security
matters and also works as coordination centre for 'safe home
scheme' and car safety plan'. |
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Duty Officer |
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The officer is responsible for attending the public visiting
the centre and providing necessary information. He is also
required to register complaints. |
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Mobile Forensic Lab |
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This mobile unit comprises of crime scene officer (CSO). It
is responsible for cordoning crime scene and to preserve and
collect the physical evidence available on the spot. It
passes the information to forensic lab and criminal
investigation unit (ciu) of police station. The staff got
special training from police college SIHALA |
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Mobile Unit |
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The urban area of Islamabad has been divided into 23 beats
with specific area of responsibility. In every beat there is
either one patrol car or pair of 2 motorcycles. The beat
officers are fully conversant with the geography and maximum
5 minutes response time has been achieved. There are
standing instructions that in case of a call if there is no
other emergency, the adjacent patrol car or the motorcycle
riders are also to reach the place of call. The mobile staff
during shift is directed to visit the business places and
residential quarters to brief the public on security
matters. They have also been motivated to do some social
work like helping the children and aged in crossing the
roads, assisting the commuters in case of break down of
their vehicles and other such like activities. They have to
submit their daily performance report about the social work
done during the shift. The officer showing out standing
performance during a month is declared “the best cop of the
month” and awarded cash prize for motivation and
encouragement. |
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Admin Section |
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This section is responsible for the upkeep and maintenance
of transport, equipments and supervision of personnel on
duties. |
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Armed Response Unit |
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The armed response unit comprises of well trained snipers.
It remains static at fixed points and moves only on the
directions of the DSP In charge and Addl. SP to foil serious
incidents of encountering/firing. |
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Miscellaneous Facilities |
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The centre has also one recovery vehicle, which can be used
in case of break down of vehicles on the road. This service
is available on payment. Similarly the centre has a Mobile
Forensic Lab and Bomb Disposal Squad and in case of any
requirement they can provide technical assistance. |
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Man Power |
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Staff employed in the centre is volunteers and selected from
the entire lot for their dedication and motivation. They are
well trained in rescue operations, sniper firing and first
aid help. |
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