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Islamabad At Glance
Rescue 15

    24 Hours Help Line
    This is the most important section where people make phone calls in an emergency. The section is responsible for getting full information of the incident/emergency and passing on directions to the concerned staff through wireless communication section. An average of 6000 to 8000 calls is received in the centre. 80% to 90% calls pertain to general information.
    Emergency Help
    The centre caters for all types of emergencies including medical, fire, major power and gas breakdown, etc. police officers personally attend to cases of robbery, accidents, hooliganism, while for the rest they coordinate with the departments concerned. On receipt of information police mobiles reach the spot with in 05 minutes. There are 10 emergency help line numbers are working round the clock.
    Theft Reporting Counter
    If there is any problem in registration of first information report (fir) regarding any incident in the respective police station, complaint can be lodged in the rescue centre at any time. A copy of the fir is provided to the complainant within 24 hours.

Vehicle Verification Section

    This unit is responsible for verifying record of suspected and stolen vehicles and to issue a certificate of clearance to the applicants.
    Child Lost Found Centre
    The centre coordinates for missing people and children lost or found in collaboration with other social workers/ departments (such as edhi etc.)
    Medical Unit
    In case of medical emergency, the centre coordinates and helps in arranging ambulance service, providing emergency life saving drugs, shifting the patients to hospitals. In this unit there are 3 doctors, 6 Para medical staff and 2 ambulances with first aid equipment. The doctors provide first aid guidance on telephone in case of emergency. They also accompany the ambulance when required.
    Blood Donor’s Directory
    The centre has a comprehensive directory of blood donors of Islamabad. Whenever some member of the blood donors club requires blood he/she is immediately put to the nearest donor member of the same blood group.
    Security Alarm System
    In order to introduce the culture of modern security gadgets in houses and business places, this centre is also giving a back up facility to the security companies through linking up their system with rescue 15.
    Legal Advice
    The in charges of the centre are law graduates. They help the public by extending free legal advice on police related legal issues.
    Security Information Service
    The centre provides information / guidance on security matters and also works as coordination centre for 'safe home scheme' and car safety plan'.
    Duty Officer
    The officer is responsible for attending the public visiting the centre and providing necessary information. He is also required to register complaints.
    Mobile Forensic Lab
    This mobile unit comprises of crime scene officer (CSO). It is responsible for cordoning crime scene and to preserve and collect the physical evidence available on the spot. It passes the information to forensic lab and criminal investigation unit (ciu) of police station. The staff got special training from police college SIHALA
    Mobile Unit
    The urban area of Islamabad has been divided into 23 beats with specific area of responsibility. In every beat there is either one patrol car or pair of 2 motorcycles. The beat officers are fully conversant with the geography and maximum 5 minutes response time has been achieved. There are standing instructions that in case of a call if there is no other emergency, the adjacent patrol car or the motorcycle riders are also to reach the place of call. The mobile staff during shift is directed to visit the business places and residential quarters to brief the public on security matters. They have also been motivated to do some social work like helping the children and aged in crossing the roads, assisting the commuters in case of break down of their vehicles and other such like activities. They have to submit their daily performance report about the social work done during the shift. The officer showing out standing performance during a month is declared “the best cop of the month” and awarded cash prize for motivation and encouragement.
    Admin Section
    This section is responsible for the upkeep and maintenance of transport, equipments and supervision of personnel on duties.
    Armed Response Unit
    The armed response unit comprises of well trained snipers. It remains static at fixed points and moves only on the directions of the DSP In charge and Addl. SP to foil serious incidents of encountering/firing.
    Miscellaneous Facilities
    The centre has also one recovery vehicle, which can be used in case of break down of vehicles on the road. This service is available on payment. Similarly the centre has a Mobile Forensic Lab and Bomb Disposal Squad and in case of any requirement they can provide technical assistance.
    Man Power
    Staff employed in the centre is volunteers and selected from the entire lot for their dedication and motivation. They are well trained in rescue operations, sniper firing and first aid help.